Privacy Policy

Last updated: September 2026

Torrex Group Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information provided to us when you visit our website, contact us or request a quotation.

Information we collect

When you contact Torrex Group Ltd, including through our website contact or quotation forms, by email, telephone or through our social media channels, we may collect information such as your name, telephone number, email address, company name, project or site address and any information you provide about your scaffolding requirements or project.

We may also collect limited technical information when you use our website, depending on the cookies and website services in use.

How we use your information

We use your personal information to respond to enquiries, discuss your scaffolding requirements, arrange site visits where required, prepare and provide quotations, communicate with you about potential or ongoing work and provide our services.

Where you become a client, we may also use and retain relevant information for the administration of our working relationship, invoicing, accounting, record keeping and compliance with our legal obligations.

We will not use information submitted through a quote or contact form to send unrelated marketing communications unless we have an appropriate lawful basis to do so.

Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, Torrex Group Ltd may process your information because it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with a legal obligation or because we have a legitimate business interest in responding to enquiries and operating our business.

How we store and protect your information

We take reasonable steps to keep personal information secure and restrict access to those who need it for legitimate business purposes.

Information will only be kept for as long as reasonably necessary for the purpose for which it was collected, or where we are required to retain it for legal, accounting, contractual or regulatory purposes.

Enquiries that do not progress into work will be periodically reviewed and securely deleted when there is no longer a reasonable business need to retain them.

Sharing your information

Torrex Group Ltd does not sell your personal information.

We may share information with trusted third parties where reasonably necessary to operate our business or provide our services. This may include website and IT service providers, email providers, accountants and other professional advisers.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

Where third parties process personal information on our behalf, we expect appropriate safeguards to be in place.

Cookies

Our website may use cookies and similar technologies to operate correctly, understand how visitors use the website and, where applicable, support analytics or other website features.

Contact us

If you have any questions about this Privacy Policy or how Torrex Group Ltd handles your personal information, please contact us.

Information Commissioner's Office

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal obligations. The latest version will always be published on this website.